All sales are final.
Due to the sensitive nature of our products and strict quality control standards, Exotides does not accept returns, exchanges, or refunds once an order has been processed or shipped.
Why we do not accept returns
- Products are research materials that must remain uncontaminated
- Storage conditions cannot be verified after delivery
- Safety and integrity cannot be guaranteed once items leave our facility
- This protects all customers from compromised products
Order accuracy
You are responsible for:
- Entering the correct shipping address
- Selecting the correct items and quantities
- Reviewing your order before checkout
Orders cannot be modified or canceled after processing.
Lost, stolen, or misdelivered packages
Exotides is not responsible for packages once they are marked delivered by the carrier.
If a package is lost in transit, contact the shipping carrier directly to file a claim. We will assist by providing shipping details if needed.
Damaged items during shipping
If your order arrives visibly damaged:
- Take clear photos of the package and contents immediately
- Contact us within 48 hours of delivery
- Keep all original packaging
Failure to report damage within this timeframe may result in denial of assistance.
Incorrect items
If you receive the wrong item due to our error, contact us within 48 hours of delivery with photo proof. We will review and provide a resolution at our discretion.
Chargebacks
Filing a chargeback without contacting us first may result in permanent refusal of future service.
Contact
For order issues, contact:
Support@exotides.shop
Include your order number and detailed description of the issue.